Contact

1. Headline & Welcome

Get in Touch with Wakanesa
We love hearing from our customers, partners, and curious visitors. Whether you have a question, a suggestion, or simply want to share feedback about your shopping experience, our team is ready to help.

3. Why Contact Us

Reach out to us for:

Order Assistance: Track a package, change delivery details, or report an issue.
Product Inquiries: Need more details before you buy? We can help.
Business Partnerships: Wholesale supply, vendor registration, or advertising opportunities.
Feedback & Suggestions: Help us improve by sharing your ideas or compliments.

2. Quick Contact Information

Customer Support Hours: Monday–Saturday, 8:00 AM – 8:00 PM (EAT)
Phone: +254 718203283
Email: support@wakanesa.com
Physical Office: Wakanesa Online Store, Kyumbi-Makutano, Mombasa Road, Kenya

5. Social Media Links

Stay connected and get the latest deals by following us:

Facebook: facebook.com/Wakanesa
Instagram: instagram.com/Wakanesa
X (Twitter): twitter.com/Wakanesa
WhatsApp Business: +254 7XX XXX XXX

6. Customer Care Philosophy

At Wakanesa, we believe that excellent service is just as important as great prices. Our support team is trained to respond quickly, listen carefully, and resolve issues with a friendly, personal touch. Every message is important to us—your satisfaction drives everything we do.

Send a Message

7. Frequently Asked Questions (Optional Section)

Consider embedding a short FAQ below the form to reduce repetitive queries:

How long does delivery take? Typically 1–3 business days within Kenya.
What payment methods do you accept? M-Pesa, Visa, MasterCard, and PayPal.
How do I return an item? Visit our Returns & Refunds page for step-by-step instructions.