Shipping
DELIVERY
At Wakanesa.com, we aim to deliver your orders quickly and reliably.
- Within Kenya: Orders are typically delivered within 2–5 business days.
- East Africa Region: Delivery takes approximately 5–10 business days depending on your location.
- International Orders: Delivery times vary by country, usually between 7–21 business days.
Shipping fees depend on the delivery location and will be clearly displayed during checkout. While we strive to meet delivery timelines, unforeseen delays (e.g., customs, strikes, weather) may occur. We will always keep you updated in such cases.
RECEIPT OF PRODUCT
We offer safe and flexible payment options for your convenience, including:
-
M-Pesa Paybill & Till Numbers
-
Credit/Debit Cards (Visa, MasterCard)
-
Bank Transfers
-
PayPal (for international customers)
All transactions are secured with SSL encryption. Prices are displayed in Kenyan Shillings (KES) by default, with options for other currencies when applicable. If you are paying in another currency, conversion rates will apply based on your bank or payment provider
INSPECTION OF PRODUCT
Disclaimer
Wakanesa.com makes every effort to ensure product details, descriptions, and prices are accurate. However, we do not guarantee that all information is free of errors. Product colors and images may vary slightly depending on your device or screen.
We are not liable for any indirect damages, delays, or losses that may arise from the use of our site or products purchased through us.
ADDITIONAL INFO
Our Commitment to Product Quality
At Wakanesa.com, we believe that quality is the foundation of trust. Every product we offer is carefully sourced, tested, and verified to meet the highest standards of durability, safety, and performance.
We partner only with trusted suppliers and manufacturers who share our values of excellence, integrity, and customer satisfaction. Before any product reaches you, it undergoes a detailed inspection process to ensure it meets our strict quality criteria.
Our customers deserve the best — and that’s why we continually monitor feedback and improve our offerings to ensure every purchase from Wakanesa.com delivers true value for money.
If any product fails to meet your expectations, our Return & Refund Policy ensures a smooth and fair resolution.
Wakanesa.com – Quality you can trust, products you can rely on
At Wakanesa.com, we believe that quality is the foundation of trust. Every product we offer is carefully sourced, tested, and verified to meet the highest standards of durability, safety, and performance.
We partner only with trusted suppliers and manufacturers who share our values of excellence, integrity, and customer satisfaction. Before any product reaches you, it undergoes a detailed inspection process to ensure it meets our strict quality criteria.
Our customers deserve the best — and that’s why we continually monitor feedback and improve our offerings to ensure every purchase from Wakanesa.com delivers true value for money.
If any product fails to meet your expectations, our Return & Refund Policy ensures a smooth and fair resolution.
Wakanesa.com – Quality you can trust, products you can rely on
🏬 Storage Fee Policy
At Wakanesa.com, we value timely delivery and customer convenience. To ensure efficient logistics, we kindly request customers to collect or receive their orders promptly after purchase or delivery notification.
If an order remains uncollected or delivery is delayed due to customer-related reasons (such as wrong address, late pickup, or unavailability), a storage fee may apply.
📦 Storage Fee Terms:
1. Grace Period: Customers are allowed up to 7 days of free storage after order completion or delivery notice.
2. After 7 Days: A daily storage fee of KSh 200 per item (or package) will be charged.
3. Maximum Storage Duration: Items not collected within 30 days may be considered abandoned, and Wakanesa.com reserves the right to resell or dispose of them.
4. Exceptions: Customers facing unavoidable delays may contact our support team in advance to make special arrangements.
💬 Need Help?
If you have concerns about delivery timing or storage, kindly reach out to our support team through our Contact Us page.
At Wakanesa.com, we value timely delivery and customer convenience. To ensure efficient logistics, we kindly request customers to collect or receive their orders promptly after purchase or delivery notification.
If an order remains uncollected or delivery is delayed due to customer-related reasons (such as wrong address, late pickup, or unavailability), a storage fee may apply.
📦 Storage Fee Terms:
1. Grace Period: Customers are allowed up to 7 days of free storage after order completion or delivery notice.
2. After 7 Days: A daily storage fee of KSh 200 per item (or package) will be charged.
3. Maximum Storage Duration: Items not collected within 30 days may be considered abandoned, and Wakanesa.com reserves the right to resell or dispose of them.
4. Exceptions: Customers facing unavoidable delays may contact our support team in advance to make special arrangements.
💬 Need Help?
If you have concerns about delivery timing or storage, kindly reach out to our support team through our Contact Us page.
⚖️ Risk of Loss Policy
At Wakanesa.com, we take great care to ensure your products are securely packaged and safely delivered. However, it’s important to understand how the risk of loss or damage is handled once an order is placed.
🚚 1. Transfer of Risk
All items purchased from Wakanesa.com are shipped according to a shipment contract. This means that the risk of loss or damage to goods passes to the customer once the product has been handed over to the courier or shipping service.
After dispatch, Wakanesa.com is not liable for loss, delay, or damage occurring during transit. Customers are encouraged to track their shipments using the provided tracking details.
🧾 2. Damaged or Missing Items
If an item arrives damaged or is missing, customers must notify Wakanesa.com within 48 hours of delivery with photos and proof of purchase. We will assist in filing a claim with the courier or arrange a suitable replacement based on our Returns & Refund Policy.
🛡 3. Insurance Option
Customers may request optional shipping insurance (where available) at checkout for added protection against loss or damage during transit.
📞 4. Support
For any delivery-related concerns, please contact our customer service team via support@wakanesa.com or through our Contact Us page.
At Wakanesa.com, we take great care to ensure your products are securely packaged and safely delivered. However, it’s important to understand how the risk of loss or damage is handled once an order is placed.
🚚 1. Transfer of Risk
All items purchased from Wakanesa.com are shipped according to a shipment contract. This means that the risk of loss or damage to goods passes to the customer once the product has been handed over to the courier or shipping service.
After dispatch, Wakanesa.com is not liable for loss, delay, or damage occurring during transit. Customers are encouraged to track their shipments using the provided tracking details.
🧾 2. Damaged or Missing Items
If an item arrives damaged or is missing, customers must notify Wakanesa.com within 48 hours of delivery with photos and proof of purchase. We will assist in filing a claim with the courier or arrange a suitable replacement based on our Returns & Refund Policy.
🛡 3. Insurance Option
Customers may request optional shipping insurance (where available) at checkout for added protection against loss or damage during transit.
📞 4. Support
For any delivery-related concerns, please contact our customer service team via support@wakanesa.com or through our Contact Us page.
