Privacy
PRIVACY STATEMENT
Wakanesa.com uses cookies to enhance your browsing and shopping experience. Cookies help us remember your preferences, analyze traffic, and personalize offers.
You may disable cookies in your browser at any time, but some parts of our website may not function properly without them. By continuing to use our site, you agree to the use of cookies as described.
WHY WE COLLECT PERSONAL INFORMATION
🔒 User Information: Why We Collect It and How
At Wakanesa.com, we value your trust. To provide you with the best shopping experience, we collect certain personal information when you interact with our platform.
Types of Data We Collect
- Personal Identification Information
- Name, email address, phone number, delivery address.
- Collected when you register an account, place an order, or contact us.
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- Payment Information
- M-Pesa, credit/debit card details, or PayPal account.
- Collected securely during checkout to process payments.
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- Usage Data
- Your browsing behavior, items viewed, time spent on pages, and device information.
- Collected automatically through cookies, analytics tools, and server logs.
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- Communication Data
- Emails, chats, or messages you send to our customer support.
- Collected when you engage with us for inquiries, feedback, or complaints.
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Why We Collect This Information
We collect user information for the following purposes:
- Order Fulfillment: To process, confirm, and deliver your purchases to the right address.
- Customer Support: To respond to your queries, complaints, or refund requests.
- Payment Security: To process payments securely and protect against fraud.
- Personalized Experience: To recommend products, send offers, and improve your shopping journey.
- Website Improvement: To analyze browsing patterns and enhance site performance.
- Legal Compliance: To meet tax, regulatory, and legal obligations under Kenyan law.
HOW WE COLLECT PERSONAL INFORMATION
How We Collect Data
- Directly from You: When you register, shop, subscribe to newsletters, or contact us.
- Automatically: Through cookies, analytics tools (e.g., Google Analytics), and tracking technologies.
- From Third Parties: Trusted payment gateways and delivery partners provide transaction and delivery updates.
Your Rights as a User
As a customer of Wakanesa.com, you have the right to:
- Access and request a copy of your personal data.
- Request corrections or updates to your information.
- Withdraw consent for marketing emails or SMS notifications.
- Request deletion of your data (subject to legal and business record-keeping requirements).
If you wish to exercise any of these rights, you can contact us at: support@wakanesa.com or via WhatsApp/phone at +254 718 203 283.
