Questions
FAQs
Payments
Q: What payment methods do you accept?
We accept M-Pesa (STK Push), Visa, and Mastercard. Bank transfers are supported on request. Use PayBill {{PAYBILL}} or Till {{TILL}} for manual payments and share the confirmation with support.
We accept M-Pesa (STK Push), Visa, and Mastercard. Bank transfers are supported on request. Use PayBill {{PAYBILL}} or Till {{TILL}} for manual payments and share the confirmation with support.
Delivery & Shipping
Q: How long does delivery take?
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Nairobi & Kiambu: 24–48 business hours
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Other major towns: 2–4 business days
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Remote areas: 3–5 business days
During promotions or adverse weather, allow extra time. You’ll receive SMS/Email tracking once your order ships.
Q: What are the shipping fees?
Shipping is calculated at checkout based on your address and item weight. Sometimes we run free delivery offers within select zones.
Shipping is calculated at checkout based on your address and item weight. Sometimes we run free delivery offers within select zones.
Q: Can I pick up my order?
Yes. Choose Store Pickup at checkout and collect from {{PICKUP_ADDRESS}}. Please wait for the “Ready for Pickup” SMS/Email before coming. Hours: {{WORKING_HOURS}}.
Yes. Choose Store Pickup at checkout and collect from {{PICKUP_ADDRESS}}. Please wait for the “Ready for Pickup” SMS/Email before coming. Hours: {{WORKING_HOURS}}.
Orders
Q: Do you offer Cash on Delivery?
Not at the moment. For security and faster processing, we support M-Pesa STK Push and Cards.
Not at the moment. For security and faster processing, we support M-Pesa STK Push and Cards.
Q: Can I change or cancel my order?
We can modify or cancel orders before dispatch. Reach us immediately via {{PHONE}} or {{EMAIL}} with your order number.
We can modify or cancel orders before dispatch. Reach us immediately via {{PHONE}} or {{EMAIL}} with your order number.
Q: How do I track my order?
Once shipped, you’ll receive a tracking link via SMS/Email. You can also log in to My Account → Orders to see live status.
Once shipped, you’ll receive a tracking link via SMS/Email. You can also log in to My Account → Orders to see live status.
Returns & Warranty
Q: What is your returns policy?
You can return eligible items within 7 days of delivery in original condition and packaging. Contact support with your order number and reason. Approved refunds are processed to your original payment method.
You can return eligible items within 7 days of delivery in original condition and packaging. Contact support with your order number and reason. Approved refunds are processed to your original payment method.
Q: Which products are not returnable?
Some items can’t be returned once opened, such as personal care products, unsealed software, and perishable goods. See our Returns Policy for the full list.
Some items can’t be returned once opened, such as personal care products, unsealed software, and perishable goods. See our Returns Policy for the full list.
Q: Are products covered by warranty?
Most electronics include a manufacturer warranty. Keep your invoice and packaging. Warranty terms vary by brand, and we’ll help you connect with authorized service.
Most electronics include a manufacturer warranty. Keep your invoice and packaging. Warranty terms vary by brand, and we’ll help you connect with authorized service.
Q: Do you ship internationally?
Currently, we ship within Kenya only. For special arrangements, contact our team.
Currently, we ship within Kenya only. For special arrangements, contact our team.
Q: Do you offer bulk or wholesale pricing?
Yes. For large orders, contact sales with your product list for a custom quote and lead time.
Yes. For large orders, contact sales with your product list for a custom quote and lead time.
Q: How do you handle my personal data?
We collect only what’s necessary to fulfill your order (name, contact, address) and improve your experience. See our Privacy and Cookies Policies for more.
We collect only what’s necessary to fulfill your order (name, contact, address) and improve your experience. See our Privacy and Cookies Policies for more.
Q: How can I contact support?
Call/WhatsApp: {{PHONE}} · Email: {{EMAIL}}
Working hours: {{WORKING_HOURS}}
Call/WhatsApp: {{PHONE}} · Email: {{EMAIL}}
Working hours: {{WORKING_HOURS}}
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